Terms & Conditions

All bookings are made through our online reservation system or by contacting our office directly. A booking is only confirmed once payment has been successfully processed.

Customers will receive a confirmation email containing their booking reference, parking dates, and arrival instructions. It is the customer’s responsibility to verify the details are correct.

East Coast Parking reserves the right to refuse or cancel a booking at its discretion.

Payment is processed securely via Stripe at the time of booking. Prices are quoted in Australian Dollars (AUD) and are inclusive of GST where applicable.

Any additional services selected at the time of booking (such as detailing) will be itemised on your invoice.

Bookings may be amended or cancelled by contacting our office.

Cancellations made more than 72 hours prior to entry attract a $25 cancellation fee, with the remaining balance refunded.

Cancellations made within 72 hours of entry receive no refund. No-shows are non-refundable.

Refunds, where applicable, will be returned to the original payment method within 5–7 business days.

If you find a cheaper comparable cruise parking price, we will beat it by 5%. A valid price match request must be submitted with evidence of the competitor price prior to booking.

Comparable prices must be from off-site cruise parking providers offering the same service, including a complimentary shuttle transfer to the cruise terminal.

Price matches are at the discretion of management and apply only to comparable services (same parking type, dates, and location).

Customers park their vehicle at their own risk. East Coast Parking takes all reasonable care to provide a secure, monitored facility but is not liable for loss or damage to vehicles or belongings left inside.

Customers must ensure their vehicle is legally registered, roadworthy, and locked while parked. Valuables should not be left in the vehicle.

Shuttle services to cruise terminal are complimentary. Shuttle runs constantly on cruise days with a 15 minute guarantee from car park to terminal.

We collect and store your personal information solely for the purpose of managing your booking and communicating with you. We do not share your information with third parties except as required by law.